Returns & Refunds

We offer a 30-day return policy, meaning you have 30 days from your delivery date to request a return. To be eligible, your item must be unused, in its original condition, and in its original packaging with all tags and care documents included. Items sent back to us without first requesting a return will not be accepted.

How to Start a Return

• Email returns@celestialxmas.com with your name, order number, reason for return, and the total number of boxes you are shipping back (if your order arrived in multiple packages).
• Our team will review your request within 24–48 hours to ensure we send you the correct return label(s) for your specific item(s). Once approved, we will email your pre-paid shipping label(s). Return shipping is completely free—we cover the shipping costs.
• Securely package your item(s) and ship back using the provided label(s).

Refunds & Restocking Fee

• Restocking Fee: A 5% restocking fee will be deducted from your total refund amount..
• Free Return Shipping: We cover 100% of the return shipping costs, so no shipping fees will be deducted from your refund.
• Processing: Once your return is received and inspected at our facility, your net refund (purchase price minus 5%) will be processed back to your original payment method.
• Timeline: Please allow 7–10 business days for your bank or credit card company to process and post the refund.

Damages and Order Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, email us immediately at info@celestialxmas.com so we can evaluate the issue and make it right.